Auto Loan Frequently Asked Questions
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> I have an inquiry regarding my Auto Loan, how can I contact you?
> I am not yet enrolled in Automatic Debit Arrangement (ADA), how can I apply for an Automatic Debit Arrangement?
> My payments aren't being debited from my Automatic Debit Arrangement (ADA) account on my due date. What should I do?
> How do I change my Automatic Debit Arrangement (ADA) settlement account?
> How can I view my loan details in the BPI Mobile App?
> My comprehensive motor vehicle insurance policy will expire next month, what should I do?
> I want to avail of insurance coverage for my vehicle from another insurance company, what should I do?
> How do I know if my insurance policy is acceptable and if my insurance company is accredited by the Bank?
> What if I procured my own insurance policy but I submitted late?
> What will happen if I fail to submit on time?
> I don't want to procure any insurance coverage for my collateral. Can I have it cancelled?
> How do I avoid late payment charges?
> I have been receiving text messages and notices regarding my account, what number should I call?
> Why are my payments not being entirely deducted from the principal balance?
> I have made excess payments for my loan. How can I request for a refund?
> I would like to pay my loan in full. How do I go about it?
> I would like to make a lumpsum/balloon/partial payment to be deducted from my loan principal balance. How do I go about it?
> I have made advance payments for my loan. How will it be applied to the loan?
> Upon full payment, when and where can I get my collateral documents?
> Who can claim the collateral documents of my fully paid loan?
> What are the requirements in claiming the collateral documents?
> If one of the registered owners is already decreased, what are the requirements in claiming the collateral documents?
> I was out of the country for two (2) years and I was not able to get the collateral documents of my fully paid loan, how do I go about it?
> How do I have the encumbrance on my LTO Certificate of Registration cancelled?
> How do I update my contact information (mailing address, e-mail address, telephone number, mobile number, etc.)?
> If I have other questions regarding my existing loan, where can I reach you?