Data Privacy Statement
Maintaining your privacy is an important part of the products and services that we provide. This Privacy Statement, hereafter referred to as “Statement”, explains how we collect, protect, use, and share information when you access our websites and/or apply for and avail of our products and services.
This Statement outlines the general practices of BPI Family Savings Bank (“BFSB”) in relation to our processes and content which are made available through our network of websites, our online and mobile applications, and social media pages (collectively referred to as “websites”). This Statement also covers the privacy practices for our customers who apply for and obtain products and services from us, such as, but not limited to, deposits, loans, credit cards, investments, insurance, safety deposit box, and other such products and services that the Bank may offer from time to time.
When you apply for or avail of any product or service that BFSB offers or when you interact with our employees, authorized representatives, agents and service providers, we collect your personal information so that we may provide valuable advice, useful content and relevant products and services that may be of interest to you. Personal information is any data that can be used to identify a person. This may include, among others:
We may, as and when necessary, seek to verify or augment these information with third party entities including government regulators, tax authorities or courts of competent jurisdiction, credit bureaus, employers (where applicable), service providers and business partners and, in the process, gain additional information about you.
In the course of availing our products and services, we also collect information about your transactions and dealings which include your account activities, movements and interactions with third parties such as merchants, utility companies and trade references.
We may also collect, use and keep your personal opinions or comments made known to us via feedback, complaints or responses to surveys or any other interaction that you had with our employees, authorized representatives, agents and service providers.
We use the information collected to deliver trusted advice and provide relevant products and services that you have availed and that address your needs:
- approve, facilitate, administer and process applications and transactions;
- respond to queries, requests and complaints and improve how we interact with you;
- send you statements, billings, notices and other such documents necessary for continued use of our products and services;
- conduct studies and researches for the purpose of reviewing, developing and improving our products and services;
- perform profile analysis, behavioral modeling and analytics to understand needs, preferences and market trends to be able to improve and recommend suitable products and services;
- reach out to you regarding information about products and services, including offers, promotions, discounts, rewards and for personalizing your experience with our various touchpoints such as branches, call center, telemarketing, email, messaging and other channels;
- determine the effectiveness of our marketing efforts and initiatives;
- provide location-based services such as finding the nearest ATM or branch to you;
- perform certain protective safeguards against improper use or abuse of our products and services including fraud prevention;
- comply with our operational, audit, administrative, credit and risk management processes, policies and procedures, the terms and conditions governing our products, services, facilities and channels, the Bangko Sentral ng Pilipinas rules and regulations, legal and regulatory requirements of government regulators, judicial, supervisory bodies, tax authorities or courts of competent jurisdiction, as the same may be amended or supplemented from time to time
- comply with applicable laws of the Philippines and those of other jurisdictions including the United States Foreign Account Tax Compliance Act (FATCA), common reporting standards, the laws on the prevention of money laundering including the provisions of Republic Act No. 9160 (Anti-Money Laundering Act of 2001, as amended (AMLA) and the implementation of know your customer and sanction screening checks;
- comply with legal and regulatory requirements such as submission of data to credit bureaus, credit information companies, the Credit Information Corporation (CIC) (pursuant to RA No. 9510 and its implementing rules and regulations) responding to court orders and other instructions and requests from any local or foreign authorities including regulatory, governmental, tax and law enforcement authorities or other similar authorities;
- perform other such activities permitted by law or with your consent.
We may share your personal information with our parent BPI, BPI subsidiaries and affiliates and third parties (service providers, business partners such as brokers, dealers and developers) under an obligation of confidentiality and information security.
- We may share personal information with various units within BFSB in order to better understand the way you use our products and services. This will allow us to improve our services and offer you opportunities to obtain such other useful products and services that may deliver greater value to you.
- We may share information with BPI and BPI subsidiaries and affiliates to likewise offer you additional products and services that we believe you might find interesting.
- We may share with third parties that we engaged to support us in delivering our services to you. These may involve anonymous or aggregated information to help improve our products, services, and content.
We may also engage third parties to help us operate our business. These include support in:
- complying with legal requirements such as court orders;
- addressing fraud, security or technical issues, to respond to an emergency or otherwise to protect the rights, property or security of our customers or third parties;
- carrying out all other purposes set out above.
Further, if you are, become, or apply to become a client of our parent BPI, or any of BPI subsidiaries and affiliates, BPI, the subsidiary/ies and affiliate/s concerned have the option, but not the obligation to, rely upon, use, and share your relevant personal and/or account information for any of the following purposes:
1. facilitate your account opening or application with BPI or the concerned subsidiary/ies or affiliate/s;
2. validate, consolidate or update your customer information records and/or credit history;
3. provide consolidated billings, deposit or investment summaries or other reports as you may request;
4. send you reminders, announcements, promotions, offers, invitations and other notifications;
5. enroll you in loyalty or similar client-oriented programs of the BPI Group of Companies;
6. for research purposes or to design banking, financial, securities and investment or other related products or services for your use;
7. for promotional and/or marketing activities of BFSB, BPI or of the concerned BPI subsidiary/ies or affiliate/s; and/or
8. comply with a legal obligation to which BFSB, BPI or the concerned BPI subsidiary/ies or affiliate/s is subject.
We may transfer, store, and/or process your personal data outside the Philippines. In doing so, we will comply with the Data Privacy Act and its implementing rules and regulations.
We wish to assure you that we do not, and will not, sell personal data to any third parties. All our engagements with third parties shall be fully compliant with our obligation of confidentiality imposed on us under the applicable agreements and/or terms and conditions or any applicable laws that govern our relationship with you.
We fully recognize the value of your personal information particularly as it may include sensitive personal information such as your gender, government-issued IDs, etc. Appropriately, we strive to maintain the confidentiality, integrity and availability of your personal information by employing physical, technological and procedural safeguards. We train our employees to properly handle your information. Whenever we engage other companies to provide services for us, we require them to protect personal information aligned with our own security standards.
Your personal information shall be retained for as long as the purpose for which it was collected, and such other purposes that you may have consented to from time to time, remains in effect until such time as it is no longer required nor necessary to keep your information for any other legal, regulatory or business purposes.
In respecting your rights to privacy, you may opt to tell us:
1. not to send you marketing materials via email or other channels;
2. not to share your information with our subsidiaries and affiliates or with other companies that we have business with provided that such information is not critical nor required by applicable laws and regulations in maintaining the services that you have availed with us;
3. to provide you with information that we currently have about you subject to restrictions applied to us as a bank and a company operating in the Philippines by certain laws and regulations;
4. to update your information;
5. about your other concerns relating to how we collect, use, share, protect or dispose your information.
We may charge a fee for processing your request/s for access and/or update. Such a fee depends on the nature and complexity of your request. Information on the processing fee will be made available to you prior to making the request.
For any queries, clarifications or requests on any aspect of this Statement, the exercise of your rights pertaining to your personal information or to provide any feedback that you may have about our processing of personal information, please visit any of our branches or get in touch with our Contact Center via our 24-hour hotline at (632) 889-10000 or available contact numbers listed in the Contact Information section in our webpage. You may email us at [email protected] which is manned during business hours.
You may also write to our Data Privacy Officer at:
We may modify or amend this Privacy Statement from time to time to keep up with any changes in relevant laws and regulations applicable to us or how we collect, use, protect, store, share or dispose of your personal information. Any relevant updates will be posted on our website.
a. About an individual’s race, ethnic origin, marital status, age, color, and religious, philosophical or political affiliations;
b. About an individual's health, education, genetic or sexual life of a person, or to any proceeding for any offense committed or alleged to have been committed by such person, the disposal of such proceedings, or the sentence of any court in such proceedings;
c. Issued by government agencies peculiar to an individual which includes, but not limited to, social security numbers, previous or current health records, licenses or its denials, suspension or revocation, and tax returns; and
d. Specifically established by an executive order or an act of Congress to be kept confidential.